top of page
Privacy Policy | Terms & Conditions
PRIVACY POLICY
Introduction
At Innoviar AI, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, products, services, and applications (collectively, the "Services"). Our fundamental commitment is that we do not share or monetize your data under any circumstances.
Effective Date: April 2, 2025
Information We Collect
Information You Provide to Us
We collect information you provide directly to us when you:
-
Create or register an account
-
Fill out a form or survey
-
Use our AI agents or automation tools
-
Communicate with us via email, phone, or other methods
-
Upload documents, data, or other content to our platform
This information may include:
-
Contact information (name, email address, phone number, company name)
-
Account credentials
-
Business information necessary to provide our services
-
Content you upload to train AI models or automate workflows
-
Payment information (processed securely through our payment processors)
Information We Collect Automatically
When you use our Services, we may automatically collect certain information about your device and usage, including:
-
Log information (IP address, browser type, pages visited, time spent)
-
Device information (hardware model, operating system)
-
Usage data related to your interactions with our platform
Information From Third Parties
We may receive information about you from third parties, such as:
-
Service providers who help us verify your identity or prevent fraud
-
Business partners with whom we offer co-branded services or joint marketing activities
-
Public sources for business contact information
Our Data Commitment
We do not share or monetize your data for any reason and under any circumstances with any party.
This strict policy means:
-
We do not sell your personal information to third parties
-
We do not share your data with advertisers or marketing networks
-
We do not use your data to build profiles for sale to data brokers
-
We do not monetize the content you upload through any means
-
We do not use your business data to train general AI models for other clients
How We Use Your Information
We use your information solely for the purpose of:
-
Providing, maintaining, and improving our Services
-
Processing and completing transactions
-
Training AI models specifically for your use cases
-
Sending you technical notices, updates, and support messages
-
Responding to your comments, questions, and customer service requests
-
Analyzing usage patterns to enhance user experience and service functionality
-
Detecting, investigating, and preventing fraudulent transactions and other illegal activities
-
Complying with legal obligations
Data Storage and Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
-
Encryption of data in transit and at rest
-
Regular security assessments and penetration testing
-
Strict access controls and authentication requirements
-
Regular security training for our staff
-
Physical security measures at our facilities
Data Retention
We retain your information only as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to any legal requirements that would prevent us from doing so.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
-
Access: Request to know what personal information we have about you
-
Correction: Request correction of inaccurate information
-
Deletion: Request deletion of your personal information
-
Portability: Request transfer of your personal information
-
Restriction: Request restriction of processing of your personal information
-
Objection: Object to processing of your personal information
To exercise these rights, please contact us at privacy@innoviar.ai.
Cookies and Similar Technologies
Our Services may use cookies, web beacons, and similar tracking technologies to collect information about how you use our Services. You can control cookies through your browser settings and other tools.
Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.
International Data Transfers
Innoviar AI is based in the United States. If you access our Services from other regions, please note that your information may be transferred to, stored, and processed in the United States. We implement appropriate safeguards to protect your information when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. For significant changes, we will provide additional notice (such as an email notification).
Specific Service Provisions
AI Voice and Chat Agents
-
Conversations handled by our Voice and Chat Agents are used only to fulfill the specific functions you have configured
-
Audio and text interactions may be stored for quality assurance and service improvement specifically for your implementation
-
Conversation data is not used to train models for other clients or for any purpose other than improving your specific service
Lead Generation Services
-
Lead information is collected solely for your business purposes
-
We do not repurpose or resell lead information to other companies
-
Lead data is maintained in isolation from other clients' data
AI Automations
-
Data processed through our automation tools is used only for executing the specific workflows you create
-
Automation usage patterns may be analyzed to improve your specific implementation
-
Your business logic and processes embedded in automations remain your confidential information
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@innoviar.ai
Phone: (561) 677-9158
Address: Innoviar AI, 1440 S. Ocean Blvd., #11C, Pompano Beach, FL 33062
Legal Compliance
This Privacy Policy is designed to comply with applicable privacy laws and regulations, including:
-
California Consumer Privacy Act (CCPA)
-
General Data Protection Regulation (GDPR)
-
Virginia Consumer Data Protection Act (VCDPA)
-
Colorado Privacy Act (CPA)
-
Other applicable state and international privacy laws
In case of conflict between this Privacy Policy and applicable laws or regulations, the laws and regulations will prevail.
TERMS & CONDITIONS
1. Agreement to Terms
By accessing or using the Innoviar AI website, products, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must not access or use our Services.
2. Changes to Terms
Innoviar AI reserves the right to modify these Terms and Conditions at any time. We will provide notice of any material changes through our website or by other means. Your continued use of our Services after such modifications constitutes your acceptance of the revised Terms.
3. Use of Services
3.1 Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms to use our Services.
3.2 Account Registration
Some features of our Services require account registration. You agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Innoviar AI immediately of any unauthorized use of your account.
3.4 Acceptable Use
You agree not to use our Services to:
-
Violate any applicable laws or regulations
-
Infringe upon the rights of others
-
Transmit any material that is harmful, threatening, abusive, or otherwise objectionable
-
Interfere with or disrupt the integrity or performance of our Services
-
Attempt to gain unauthorized access to our Services or related systems
4. Intellectual Property Rights
4.1 Ownership
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, are owned by Innoviar AI, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
4.2 Limited License
Subject to these Terms, Innoviar AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.
4.3 Restrictions
You may not:
-
Modify, create derivative works, distribute, publicly display, publicly perform, or sublicense the Services
-
Reverse engineer, decompile, or disassemble the Services
-
Remove any proprietary notices or labels from the Services
-
Use the Services in any manner that could damage, disable, overburden, or impair our systems
5. User Content
5.1 Responsibility for Content
You are solely responsible for any content, including but not limited to data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, works of authorship, applications, links, and other materials that you submit, upload, post or display on or through our Services.
5.2 Content License
By submitting content to our Services, you grant Innoviar AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with providing and improving our Services.
5.3 Content Restrictions
You represent and warrant that your content:
-
Does not violate any third-party rights, including intellectual property rights and privacy rights
-
Does not violate any applicable laws or regulations
-
Does not contain any material that is harmful, threatening, abusive, or otherwise objectionable
6. Subscription and Payment Terms
6.1 Pricing
Pricing for our Services is as specified on our website or in a separate agreement. All prices are subject to change with notice.
6.2 Billing
For subscription-based Services, you will be billed in advance on a recurring basis based on your chosen subscription plan. You authorize Innoviar AI to charge your payment method for all amounts due.
6.3 Refunds
Refunds are provided in accordance with our Refund Policy, which is incorporated by reference into these Terms.
6.4 Taxes
You are responsible for all taxes associated with your use of our Services, excluding taxes based on Innoviar AI's net income.
7. Termination
7.1 Termination by You
You may terminate your account at any time by following the instructions on our website or by contacting customer support.
7.2 Termination by Innoviar AI
Innoviar AI may terminate or suspend your account or access to all or part of our Services at any time, with or without cause, with or without notice, effective immediately.
7.3 Effect of Termination
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
8. Warranties and Disclaimers
8.1 Services Warranty
Innoviar AI warrants that the Services will perform substantially in accordance with the applicable documentation. Your exclusive remedy for breach of this warranty shall be the repair or replacement of the Services.
8.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
8.3 No Guarantee
Innoviar AI does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the server that makes them available are free of viruses or other harmful components.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INNOVIAR AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES.
IN NO EVENT SHALL INNOVIAR AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE AMOUNT PAID BY YOU TO INNOVIAR AI DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
10. Indemnification
You agree to indemnify, defend, and hold harmless Innoviar AI, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms or your use of the Services.
11. Third-Party Services
Our Services may contain links to third-party websites or services that are not owned or controlled by Innoviar AI. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
12. Confidentiality
12.1 Definition
"Confidential Information" means all non-public information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
12.2 Protection
Each party agrees to protect the confidentiality of the other party's Confidential Information using the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care).
12.3 Use
Each party agrees to use the Confidential Information of the other party only for the purpose of exercising rights and performing obligations under these Terms.
13. Data Privacy
Innoviar AI's collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
14. General Provisions
14.1 Entire Agreement
These Terms constitute the entire agreement between you and Innoviar AI regarding your use of the Services and supersede all prior agreements and understandings.
14.2 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law provisions.
14.3 Dispute Resolution
Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
14.4 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
14.5 Waiver
The failure of Innoviar AI to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
14.6 Force Majeure
Innoviar AI shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, terrorism, riot, embargo, acts of civil or military authorities, fire, flood, accident, network or telecommunication outages, or power outages.
14.7 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without Innoviar AI's prior written consent. Innoviar AI may assign these Terms at any time without notice.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Innoviar AI Email: legal@innoviar.ai Phone: (800) 555-0128
bottom of page